Description

The Transportation Management Coordinator ensures the operational execution of contract transportation customer requirements by acting as the primary point of contact for the Customer/Carrier.

Responsibilities

• Owns order receipt, planning and optimization, as well as carrier selection and tender
• Executes track & trace functionality for exception loads
• Execute spot buy for hot, one off and/or unusual non-contracted lanes
• Primary point of contact with customer/carrier interaction and daily tactical communication via phone and email
• Route and tender shipments using technology and business processes to ensure maximum value to customers and Landair
• Provide carrier compliance, root cause analysis, and EDI problem resolution
• Facilitate non-typical or specialized customer requests
• Provide assistance to new hires in training and on-going operational activities
• Utilize methods and procedures to achieve process compliance and organization goals
• Support and maintain standard customer and operational reporting
• Provide feedback and recommendations to drive continuous improvement at account and operational level
• Maintain high level of customer service to both internal and external customers
• Provide data interpretation and cleansing as required
• Provide support for customer Track & Trace/POD inquiries
• Resolve and track customer complaints and issues
• Enter shipment/load information from customers into TMS operating systems as needed
• Perform other related duties as assigned by Management
• Monitor loads for exception and manage exceptions to closure
• Work cross-functionally between departments (customer service, planning and execution)
• Training of carriers/customers on use of Landair web tools
• Employee may perform other related duties as required to meet the ongoing needs of Covenant Transport Services.

Knowledge, Skills, and Abilities

• Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence
• Strong problem solving, sound judgment and good decision making ability
• Good multi-tasking skills, ability to handle multiple tasks concurrently
• Self-motivated with strong time management skills
• Maintains effective working relationships with peer departments, service providers and customers
• Solid experience and knowledge of TMS, Load Boards, Excel, Access, Word, Power Point

Education/Experience

• High school diploma/equivalent required
• 1+ year work experience or accredited internship/cooperative experience
• Bachelor's degree or equivalent experience in Transportation, Logistics, or Business Administration preferred

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $17.00-$26.67
• Pay Grade: 5
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We've created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life's challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor

PI279201974